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Legal notice

Notation based on the Specified Commercial Transactions Act

This page has three sections, by who you are and what you buy:

Terms for companies outside Japan

These terms cover the AI-readiness parts and the Japanese-page check for companies registered outside Japan. They are a translation of our Japanese original; if they differ, the Japanese original prevails.

Seller
infraone Inc. (株式会社インフラワン)
Qualified invoice issuer registration number (Japan)
T9011101110835
Person responsible for operations
Ryota Maruyama
Address
2F Shinjuku Entre Salon Building, 2-12-13 Shinjuku, Shinjuku-ku, Tokyo 160-0022, Japan
Contact
Tel +81-3-6820-5686 / Email contact@infraone.jp (weekdays 10:00-18:00 JST)
Customers
Companies registered outside Japan only (business customers). We do not accept orders from individuals or consumers. Companies in the EU and the UK must give their VAT number in the order email; we do not accept orders without it. Companies registered in Japan are served under the terms on our Japanese page.
Price
Build and delivery of the AI-readiness parts: USD 299 (one-off). Japanese-page check: USD 299 (one-off). The AI-readiness check itself is free.
Payment timing and method
Payment by card only, made in advance (before we start work). We accept both credit and debit cards. We do not accept bank transfers from outside Japan. After your order email, we confirm that you are a company (and, for the EU and the UK, your VAT number) and email you the card payment page. We start work after confirming payment. Nothing is charged before you accept the terms and pay.
When the service is provided
Within 5 business days (Japanese business days) from the business day after we confirm your payment. We send the check result report in two languages: in your language (English, Spanish, German or Simplified Chinese, or English if we cannot tell your language), together with the Japanese original.

Refunds

If we cannot deliver within 5 business days, we refund the full amount you paid. If, in the check after you have placed the parts, some items still do not pass even after we have fixed them, we refund the share of the amount you paid given by the number of failing items divided by 13. The definitions of the items follow the official registers of your country (company number, VAT number, LEI).

If your site refuses our checking tool, we ask you for permission; without permission, we treat the affected items as out of scope and tell you so. The share is still calculated out of 13.

The Japanese-page check does not involve placing parts, so the share refund does not apply to it. Instead, in addition to the full refund for late delivery, if you ask within 14 days of delivery, we refund the full amount you paid, for any reason.

Refunds are made to the card you paid with.

Governing law and court

These terms are governed by the laws of Japan. The Tokyo District Court has exclusive jurisdiction as the court of first instance for any dispute.

Terms for Termkit (Rulebook Term Base & Data Merge Kit)

These are the terms on our Termkit page, shown here with the seller information.

Seller
infraone Inc. (株式会社インフラワン)
Qualified invoice issuer registration number (Japan)
T9011101110835
Person responsible for operations
Ryota Maruyama
Address
2F Shinjuku Entre Salon Building, 2-12-13 Shinjuku, Shinjuku-ku, Tokyo 160-0022, Japan
Contact
Tel +81-3-6820-5686 / Email contact@infraone.jp (weekdays 10:00-18:00 JST)
Who can order
Businesses and sole traders buying for their game business. EU and UK buyers: please include your VAT number.
Price
USD 49 once.
Payment timing and method
Card payment in advance. To order, email us with the subject “Termkit order”; we reply with the payment link.
When the service is provided
Within 3 business days in Japan after we receive your complete order file.
Refunds and corrections
If we do not deliver within 3 business days after receiving your complete order file, you get a full refund. Errors are: a term that differs from the delivered term base, a mistranslation that changes a rule’s meaning, a missing or changed number or icon, or a file that InDesign Data Merge cannot import (style preferences are not errors). If you report an error within 14 days of delivery by replying to the delivery email, we fix it free within 3 business days; if we cannot fix it, we refund you in full. Refunds are made by a person at InfraOne. If we do not receive your order file within 30 days after your payment, we remind you twice and then close the order; a person at InfraOne decides on a refund.

Notation for companies registered in Japan: cloud bill diagnosis (costdiag)

This notation covers the paid support of our cloud bill diagnosis (costdiag) for companies registered in Japan, including Japanese subsidiaries of foreign companies. It is an English translation of the notation on our Japanese costdiag page; if they differ, the Japanese version prevails. Prices in JPY.

Seller
infraone Inc. (株式会社インフラワン)
Qualified invoice issuer registration number
T9011101110835
Person responsible for operations
Ryota Maruyama
Address
2F Shinjuku Entre Salon Building, 2-12-13 Shinjuku, Shinjuku-ku, Tokyo 160-0022, Japan
Contact
Tel +81-3-6820-5686 / Email contact@infraone.jp (weekdays 10:00-18:00 JST)
Price
Paid support: JPY 80,000 excluding tax (JPY 88,000 including tax). In addition to the listed price, you bear the bank transfer fee. No additional work is charged without a written quote in advance.
Payment timing and method
Bank transfer. We invoice before work starts (advance payment). Please pay within 30 days of the invoice date. We start work after confirming payment.
When the service is provided
On the date stated in the terms you accepted, after we confirm payment.
Cancellation
You can cancel before work starts by notifying us. We refund what you have paid in full (we pay the transfer fee for the refund). We cannot refund after work has started.

Back to the cloud bill diagnosis